CONDICIONES ALQUILER

1. Purpose of the Contract

This contract regulates the provision of sports equipment rental services offered by Pic Negre for:

• Ski and snowboard equipment.
• Cycling equipment: bicycles, electric (e-bikes) and mountain bikes.
• Mountain equipment: baby carriers, trailers, trekking poles, protections, and other accessories.

The characteristics, categories, and availability of the equipment will be described on the Pic Negre website and visible in the physical stores where the service is provided.

2. Company Identification

Pic Negre S.A
Address: Av. Sant Antoni, AD400 La Massana, Principality of Andorra
NRT: A701388CA
Phone: (+376) 737 774
Email: info@picnegre.com

3. Reservation Conditions

3.1. The reservation will be valid once the process is completed on the website or in the store, including the express acceptance of these conditions and the full payment for the service.

3.2. The client states that they have read, understood, and accepted these general conditions, available on the website and visible in the store.

3.3. The client agrees to provide truthful and complete data during the reservation.

3.4. Online prices may be lower than in-store prices. There are no intermediaries or additional management costs when booking online.

4. Online Reservation Process

To make a reservation you must:

1. Select the store where you wish to collect the equipment.
2. Choose the dates and the rental duration.
3. Select the equipment according to level, size, or specific needs.
4. Make the payment using the available methods.
5. Download and print the reservation voucher that will be sent by email and present it in store.

5. Prices and Payment

5.1. Prices are public and detailed in the Rates section of the website and in Pic Negre stores.

5.2. Payment is made at the time of reservation by bank card (Visa, Mastercard) through the secure gateway managed by Andbank.

5.3. Financial expenses, commissions, or surcharges derived from the use of cards issued outside the country will be borne by the client.

5.4. Bank data is encrypted and does not transit through Pic Negre's systems; the company does not store or manage client banking information.

5.5. The reservation is considered definitive after effective collection and receipt of the confirmation email which includes the collection voucher.

6. Rental Duration and Equipment Collection

6.1. The rental begins upon collection in store and ends on the day of equipment return.

6.2. Collection can take place from store opening on the rental start date.

6.3. A credit/debit card or an identity document may be requested as a guarantee.

6.4. The equipment must be returned to the same store where it was collected, in the same condition in which it was handed over.

6.5. Failure to return on the agreed date may generate additional charges equivalent to extra rental days.

7. Use of Equipment

7.1. The use of the rented equipment is personal and non-transferable.

7.2. The client declares having checked the condition of the equipment upon collection and acknowledges that it is delivered in optimal condition.

7.3. It is prohibited to modify, manipulate, or substitute components of the equipment without authorization (includes ski binding adjustment).

7.4. Prohibited use of e-bikes and enduro bikes on downhill (DH) circuits, such as Bike Parks. Non-compliance entails a penalty of €300.

7.5. Misuse of the equipment will result in a charge equivalent to the cost of repair or replacement.

7.6. Loss, theft, or serious damage to the equipment will oblige the client to pay the replacement value, unless they have a purchased guarantee or insurance that covers such incidents.

8. Cancellations and Modifications

8.1. The client may cancel their reservation up to 48 hours before the start of the rental and will receive a full refund using the same payment method.

8.2. In cases of duly justified force majeure (accident, illness…), a proportional refund will be calculated for unused days.

8.3. To cancel or modify a reservation you must contact:

• E-mail: info@picnegre.com
• Phone: (+376) 737 774

8.4. After approval of the cancellation, the refund will be made within an estimated period of 3 to 4 working days, which may vary depending on the banks involved.

9. Client Responsibility

9.1. The client is responsible for the equipment from the moment of collection until its return.

9.2. The client will be responsible for any costs arising from loss, theft, damage, or misuse not covered by a purchased guarantee.

9.3. The client may not substitute the equipment for another without express authorization from the store.

9.4. The client agrees to return the equipment within the agreed period and in its original condition.

10. Limitation of Liability

10.1. Pic Negre will not be liable for personal injuries, accidents, or losses suffered during the use of the rented equipment, except for defects attributable to the equipment itself.

10.2. The client declares that they possess the experience, physical capacity, and necessary knowledge to use the rented equipment safely.

10.3. The use of sports equipment involves inherent risks which the client assumes under their entire responsibility.

11. Personal Data Protection

11.1. The personal data collected will be used to manage the reservation and, unless express opposition, for Pic Negre's commercial communications.

11.2. The client may exercise their rights of access, rectification, cancellation, and opposition via email info@picnegre.com.

11.3. Data processing is carried out in accordance with current regulations in the Principality of Andorra.

12. Legal Notices and Information Update

12.1. Pic Negre will not be responsible for errors, inaccuracies, or omissions in the information contained on the website or in informational materials.

12.2. Pic Negre may modify, update, or correct the information at any time without prior notice.

12.3. The client agrees not to use the website for illegal, defamatory, or activities contrary to public order.

13. Pic Negre Guarantees

13.1. Pic Negre markets its own rental equipment guarantees (ski, snow, accessories, clothing, bicycles) to cover possible unforeseen events such as breakage or loss. Through these guarantees, the amount to be paid by the client in case of breakage, loss, or theft of the rented equipment is reduced.

13.2. Each purchased guarantee is associated with a specific rented item of equipment.

13.3. The price of each guarantee may vary depending on the type and/or range of equipment, will be available on all communication and customer service channels, and will always be visible to all clients in stores.

13.4. The guarantee must be purchased prior to the equipment handover. The equipment rental can be booked online and the guarantee purchased in store, having the same validity as if purchased together with the equipment online.

13.5. The guarantee covers 100% of the equipment value in case of breakage. In case of theft or loss, the guarantee covers 50% of the equipment value.

13.6. If no guarantee has been purchased, in case of breakage, theft, or loss, 100% of the total equipment value must be paid.

Guarantee and Price Table

14. Acceptance of the General Conditions

By completing the reservation process and clicking the Accept button, the client expressly and unequivocally declares that they have read, understood, and accepted these General Rental Conditions.